Shipping Policy

At GreetFleets, we take great care to ensure your order is prepared and delivered in a timely and secure manner. Please review our shipping policy before placing an order.

1. Order Processing

• Most of our products are custom-made and personalized.

• Order processing times vary depending on the product, customization details, and order volume.

• Processing typically begins once payment is confirmed.

• Estimated processing times will be communicated at the time of order placement or via confirmation message.

2. Delivery Timeline

• Delivery timelines provided are estimated and not guaranteed.

• Same-day or next-day delivery (if offered) is subject to order cutoff times and availability.

• Delays may occur due to high demand, customization complexity, weather conditions, public holidays, or courier issues.

3. Delivery Locations

• We currently deliver within the United Arab Emirates.

• Delivery availability may vary by location.

• Additional charges may apply for remote or hard-to-access areas.

4. Shipping Charges

• Shipping charges are calculated at checkout or communicated prior to order confirmation.

• All delivery charges are non-refundable once the order has been dispatched.

5. Delivery Responsibility

• Customers are responsible for providing accurate delivery details, including address, contact number, and delivery instructions.

• GreetFleets is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

• Re-delivery charges may apply in such cases.

6. Damaged or Missing Items

• If your order arrives damaged, defective, or incomplete, please notify us within 24 hours of delivery.

• Customers must provide clear photos or videos as proof to help us investigate the issue.

• Once verified, we will offer an appropriate solution, which may include replacement or refund at our discretion.

7. Courier Services

• We work with third-party courier partners to fulfill deliveries.

• Once the order has been handed over to the courier, delivery timelines and handling are subject to the courier’s policies.

• GreetFleets is not liable for delays caused by courier partners beyond our control.

8. Delivery Acceptance

• By accepting the delivery, the customer confirms that the order has been received in satisfactory condition unless reported within the stated timeframe.

• Risk of loss or damage passes to the customer upon successful delivery.

9. Contact Us

For shipping-related inquiries, please contact us at:

📧 info@greetfleets.ae